Under Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind: http://fairtrading.qld.gov.au
Warranty on the trikes we sell are provided by the manufacturers. You can contact them directly. If you have purchased your trike though us you may also contact us to find out what to do, we may even take steps on your behalf.
If you purchased your trike from another shop or seller, please go through them as your first point of call.
ICE – Inspired Cycle Engineering
10 Year Warranty
Frame, seat and steering!
Register your ICE trike to receive our 10 year warranty. If you do not register your trike you will be limited to a 1 year warranty.
The warranty is available to the original owner for 10 years from the date of purchase.
It guarantees these items are free from material and manufacturing defects.
Warranty on the Greenspeed trikes we sell is provided by and regulated by Greenspeed Trikes. If you have purchased your trike through another dealer, you will need to contact them first and if you have problems, Greenspeed.
On occasions items need to be returned to Greenspeed and the buyer is responsible for packing and freight.
A word or three from Mr Greenspeed
Greenspeed trikes are designed for everyday use, year in, year out, and should last a lifetime. However they are designed and built by humans, not robots, and if they were designed to be unbreakable, many would complain they were too heavy. Plus in order to meet the ever growing expectations from customers, we have a policy of continuous development so we cannot continue to make the same design forever. Thus while there are many Greenspeed trikes in use today that were built over twenty years ago, the frame warranty for all Greenspeed Trikes is for ten years from the original date of purchase, and is activated by registering your trike on our web site. This warranty only applies to the 1st owner, and if the unthinkable happens, and the original type of frame in no longer available, you may need to upgrade to a later model, and may be charged for any new Greenspeed specific components unique to that frame.
Warranty replacements are limited to faults caused by defective workmanship and materials, and do not include damage due to misuse, overloading, wear and tear, abuse, neglect, faulty assembly, lack of maintenance, modifications, accidents, commercial use, or racing. This warranty does not include the paint/finish, nor attached components, e.g. drive train parts, hubs, rims and tyres, made by other manufactures, e.g. Shimano. These may be covered by the individual manufactures and are normally for one year.
Any warranty claims must be presented to the place of purchase. Greenspeed reserves the right examine any faulty component to establish the cause of failure, and the right to elect to repair or replace. The owner shall be responsible for any labour, transport or travel costs associated with the repair or replacement. In order for Greenspeed and its partners to examine and learn from any failures, the damaged part must be returned to Greenspeed as a condition of this warranty. However Greenspeed will provide free return shipping of any warranty replacement part or repaired part.
Like driving a car or riding a bike, riding a trike can result in injury or death, especially if due care is not exercised. Thus by riding a Greenspeed trike the rider is assuming full responsibility for any injury and/or damage to property which may arise, and shall indemnify Greenspeed from any resulting financial loss. Thus Greenspeed shall not be responsible for any injuries, damages or losses, financial, emotional, or any other type whatsoever, without limitation, arising from the performance of our machines, to the owner or any 3rd party.
Greenspeed is solely focused on getting more people riding, in preference to driving to reduce the pollution on our small planet, and to improve the physical health and wellbeing of our customers. So if you feel you have a warranty issue, please contact your dealer or us, and we will do the best we can to fix it.